DELIVERY TERMS

UK Delivery

Standard UK Mainland delivery is FREE

For most products please allow 5-7 working days from the date of despatch for your order to arrive except at Christmas, New Year and "sale time" when deliveries will take up to 10 working days from your order date.  With the following exception:

Western Europe: The postage is charged at £20 per delivery address.
Please allow 7 working days from the date of despatch for your order to arrive. International delivery Orders will be sent via recorded international post. Local import duties may be payable on receipt.

Rest Of The World: The postage is charged at £20 per delivery address.
Please allow 14 working days from the date of despatch for your order to arrive. International delivery Orders will be sent via recorded international post. Local import duties may be payable on receipt.

Please note: Someone must be at the delivery address when the item arrives in order to sign for it or the package will be returned to the depot.

Duty and customs

If your order is to be delivered outside the European Union, it may attract import duty and local sales taxes which must be paid upon receipt of the shipment. These rules vary by country and your local government determines duty and customs charges.

GUARANTEE AND RETURNS POLICY

NEW ITEMS: No quibble guarantee

At muubaa.co.uk we understand that buying a leather jacket online can be a big decision. You want something you’ll be wearing for years to come and your jacket should fit you like a second skin, so for that reason, we offer a no quibble return/exchange policy on all items, for any reason, within 28 days of receipt.

How to return or exchange

• There is no need to telephone us when sending a return
• Fill out the Returns form enclosed with your order noting whether you would like an exchange or a refund.

Please address the parcel to: MuuBaa Returns Dept, Wallace Sacks Ltd, Chandelier Building, 8 Scrubs Lane, London, NW10 6RB

• Please take your parcel(s) to your nearest post office. We recommend that you send returns by recorded post. Always retain proof of postage. Goods are returned to MuuBaa at your own expense.
• You will receive your refund credit, or exchange order (when in stock) within 2 to 3 weeks after you post the goods back to us.
• Please note that refunds bought as presents can only be given to the original payer, and if you decide to swap an item, we can't stop the payer knowing.

Legal statement on returns

Returning any item within 28 days will be taken as notice of cancellation of your order (or relevant part of your order). Goods are provided to you on approval and legal title to the goods will not pass to you until the three month post-delivery period has expired. On receipt of the returned goods, MuuBaa will give you a full refund of the amount paid for the goods (but not the postage) or an exchange credit as required. You must, however, return the goods to MuuBaa on cancellation in order to receive a full refund or exchange. When returning goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold and the refund will be adjusted accordingly.